The automatic answering service channels all calls made to the Caja Navarra Line. It identifies you via your user code and password, and gives you the option of speaking with an agent or simply requesting information using the system itself:
1. When the system answers your call, indicate the operation you wish to perform by stating, for example: "Balance", "Movements". Use touch tones to send the code for the operation you wish to perform from your telephone:
TABLE DE CODES
| Operation |
Dial |
Say |
Consult the balances of your accounts
|
010 |
"balance" |
| Consult the movements of your accounts |
020 |
"movements" |
| Transfer between your CAN accounts |
030 |
"transfer" |
Change password
|
810 |
"change password" |
Change signature
|
820 |
"change signature" |
| Speak with an agent |
900 |
"speak with an agent" |
2. Then you have to dial or state your user identification and password.
3. . Once your identity has been checked, the system tells you which accounts you can operate. Press 1 or say “Yes” when you hear the account you want.
4. You can speak with an agent , at any point by dialling 900 or saying "Speak with an agent".
You can answer the system either by speaking (Yes or No) or by touch tones (1 (Yes) or 0 (No).
Remember that you can request operations verbally or by touch tones; speak naturally and follow the instructions the system gives you.
NOTE
The automatic answering system can only be accessed from touch-tone . telephones. If you do not have a touch-tone set, then you can operate the system by voice or speak to an agent..