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FAQS

  • Is my mobile compatible with `Can mobile´?
    You can connect with Can mobile if your telephone has WAP 2.0 or higher with an IHTML or XHTML browser and GPRS connection. Comprueba desde aquí si tu teléfono móvil es compatible con este servicio.
  • How do I configure it in order to access the service?
    If your phone has WAP technology and access to Internet, then you can access Can mobile. You do not need to configure it.
  • How can I access `Can mobile´?
    There are two ways of accessing the service:
  1. Type www.can.es/movil directly into your mobile.
    To do this, access Internet on your phone options (method of access varies according to operator and type of mobile you have) and enter the address www.can.es/movil
  2. Send a text message to 7213*
    Text CAN to 7213*. You will automatically receive a message on your mobile to access the Can mobile page.
    Cost of message: € 0.15 + VAT.

    If you are accessing from a company terminal, then you will probably have to send the message to 07213.
    Once you have accessed the service, then you should keep the address in Bookmarks for direct access the next time you want to use it.
  • Can I access the service from abroad? You can also access the service from abroad if the country you are in has roaming agreements with your mobile operator.
  • What operations can I perform?The following operations are available with Can Mobile:

    • Corporate Information
    • Clavenet*
      • Accounts
      • Cards
      • Securities
      • Funds
      • Retirement plans
      • Markets
      • Currencies
    • Text banking
    • Markets
      • Latest news
      • Security prices
    • Customer service

    * Remember that to access Clavenet you need to be an electronic banking customer ,because you need to enter your user name and password in order to identify yourself, like you do at www.clavenet.net on Internet.

    In order to top up your mobile, perform transfers or buy/sell securities, you also need to enter your electronic signature.

    If you are not a Clavenet customer yet enter here

  • Can I change my passwords?
    To change your passwords (access password and electronic signature), go to www.clavenet.net / Utilities / Change passwords or ring the Customer service on 948 222 333 - 902 468 000
  • What if I change my phone number or mobile?
    You do not need to do anything. You can continue using the service as before
  • Is it secure?
    Can mobile is a Caja Navarra service which provides total security for your banking operations.

    All of the information exchanged between Caja Navarra and your mobile is transferred via 128-bit SSL encryption from the device itself.

    The access and signature passwords which you use for Clavenet, and which are only known to you, are essential in order to operate. These passwords prove your identity to Caja Navarra and their use validates any orders given.

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