So that you do not have to worry about anything, Caja Navarra has obtained the secure site qualification awarded by Verisign, one of the world’s leading Internet security firms.
If you want to manage your accounts via our web site, at www.clavenet.net then you can operate with total confidence because your data cannot be deciphered by anybody.
All operations on Clavenet are performed through secure servers, using SSL (Secure Socket Layer) protocol, which guarantees the SECURITY AND CONFIDENTIALITY of all operations carried out.
In order to operate, Clavenet requires a set of passwords which only you know. These passwords prove your identity to Caja Navarra and their use validates any orders given.
- User identification
Each User ID is unique and unrepeatable. It is supplied by Caja Navarra and consists of a contract number and an abbreviated user name (e.g. 20114BGARCIAL).
- Password
Your password, together with your electronic signature, is supplied in a personal envelope which Caja Navarra gives you on formalising the contract. In order to access Clavenet, you must supply your ID and password. These identify you and allow you to access a wide range of information about your accounts.
- Electronic signature
An electronic signature is also provided to enhance the security of certain operations. It is issued and sent automatically by our computer system and not even our employees can find out what it is. This allows you to perform money transactions of all kinds or perform operations which involve fund movements.
Failed access attempts, involving incorrect password or signature, may be an indication of identity fraud. In such an event, Caja Navarra will proceed to block your passwords. Remember that to guarantee your privacy, you should change the password and signature you are first given as soon as possible. We recommend that you do this the first time you access the system. It is your responsibility to keep, change and not disclose your password and signature to third parties.
Security Recommendations
The security of your operations also depends on you. Here are a few recommendations which you should keep in mind
- Caja Navarra will never request your password or signature by telephone or e-mail. Should you receive such a call or communication, do not provide any information and get in touch with your branch office or ring the Caja Navarra line 948 222 333 – 902 468 000
- Nobody should be able to find out your password or signature. Do not disclose them or write them down in an easily accessible place.
- Take the measures you consider necessary so that nobody can see your passwords when typing them in.
- If you share a computer with other users, we recommend that you delete the cache memory on your browser and deactivate functions which allow passwords to be saved automatically.
- Update your browser regularly with the latest versions available.
What makes our server secure?
- Authenticity: you can be sure that you are communicating your data to the Caja Navarra server.
- Confidentiality: in the event of being intercepted, your data cannot be interpreted by anyone because it is transferred encrypted.
- Integrity: your data reaches the Caja Navarra server without any kind of alteration.
- Our secure server uses SSL (Secure Socket Layer) protocol, encrypting all data through an encryption system called RSA. This is an encryption system based on a public key and a private key which means that data transferred via Internet can only be interpreted by your browser and the secure server.
You will know that you are in a secure environment because the URL begins ‘https:’ and a locked padlock or key will appear in the bottom right-hand corner of your browser.