(go to content)

Branches and cashpoints

Content tools

  • Print content
  • Reduce text size
  • Increase text size

FAQs

    • Is my mobile compatible with `Can mobile´?        
      You can connect with Can mobile if your telephone has WAP 2.0 or higher with an IHTML or XHTML browser and GPRS connection. Comprueba desde aquí si tu teléfono móvil es compatible con este servicio.
    • How do I configure it in order to access the service?        
      If your phone has WAP technology and access to Internet, then you can access Can mobile. You do not need to configure it.
    • How can I access `Can mobile´?
      There are two ways of accessing the service:
    1. Type  www.can.es/movil directly into your mobile        
      To do this, access Internet on your phone options (method of access varies according to operator and type of mobile you have) and enter www.can.es/movil        
    2. Send a text message to 7213*        
      `Can mobile´ page.
      * Cost of message: € 0.15 + VAT .

      If you are accessing from a company terminal, then you will probably have to send the message to 07213.      
       
      Once you have accessed the service, then you should keep the address in Bookmarks for direct access the next time you want to use it.  
    • How much does the service cost?        
      The service is totally free of charge. You will only have to pay your operator for the GPRS traffic generated, i.e. you pay for the amount of information transferred, not the length of the call.    
         
      Examples of traffic and equivalent cost with a 1Mb contract (estimated figures):   
      • Access can mobile and consult balance or movements: Data traffic, 64 Kbytes. Cost € 0.38 
      • Access can mobile and transfer money to another CAN account you hold: Data traffic, 70 Kbytes. Cost € 0.41 
      • Access can mobile, consult balance, consult movements and transfer money to another CAN account you hold: Data traffic, 91 Kbytes. Cost € 0.53      
    • Can I access the service from abroad?       
      You can access the service from abroad if the country you are in has roaming agreements with your mobile operator.  
    • What operations can I perform?       
      The following operations are available with Can Mobile:  
             
      • Corporate Information
      • Clavenet*
        • Accounts
        • Cards
        • Securities
        • Markets
        • Currencies
      • Text banking
      • Markets
        • Latest News
        • Quotations
      • Customer service

       

      * Remember that in order to access the Clavenet service, you need to be an electronic banking customer, because you need to enter your user name and password in order to identify yourself, like you do at www.clavenet.net on Internet.

      In order to top up your mobile, perform transfers or buy/sell securities, you also need to enter your electronic signature.

      If you are not a Clavenet customer yet darte de alta gratis here. 

    • Can I change my passwords?        
      To change your passwords (access password and electronic signature), go to www.clavenet.net Utilities / Change passwords or ring the Customer service on 948 222 333 - 902 468 000
    • What if I change my phone number or mobile?        
      You do not need to do anything. You can continue using the service as before.
    • Is it secure?       
      Can mobile is a Caja Navarra service which provides total security for your banking operations.  

      All the information exchanged between Caja Navarra and your mobile is transferred via 128-bit SSL encryption from the device itself.   
          
      The access password and electronic signature which you use for Clavenet, and which are only known to you, are essential in order to operate. The password and signature prove your identity to Caja Navarra and their use validates any orders given.

© Copyright. Banca Cívica. All rights reserved