What is MIFID

MIFID is a European directive which obliges banks to be more transparent regarding the investment products they provide and to increase the information made available to customers.

The system is already a reality at Caja Navarra and is one of the principles of Civic Banking which we wish to strengthen on a daily basis.

Basic contract

This is a document which unites the general terms and conditions of the investment services provided by Caja Navarra. These are considered general contracting conditions and include certain information of interest to you because they contain the rights which MIFID grants you as a retail customer. See basic contract (137 KB)

New control procedures

• Order execution policy  (198 KB)
  Aims to enhance the speed, price and expenses of our customers' operations
• Conflict of interest and incentives policy (151 KB)
  Describes the steps to be taken in the event of potential conflicts of interest between Caja Navarra and its customers.
  
• Asset safeguarding policy  (112 KB)
  Describes the measures adopted by Caja Navarra regarding securities deposits. 
• Order handling policy  (79 KB)
  Describes the procedures and systems which ensure the prompt, fair and expeditious reception and transmission of orders received from customers relative to orders from other customers and CAN's own interests.
  
  

Applications for change of customer category

• Change of a private individual to retail customer  (113 KB)
• Change of a legal entity to retail customer  (114 KB)
• Change of a private individual from retail to professional customer  (132 KB)
• Change of a legal entity from retail to professional customer  (133 KB)
  
  
  

Other documents

• Cuadro de incentivos (37 KB)
  
• Frequently asked questions on MIFID (80 KB)