Caja Navarra has a Customer Service which deals with and solves customer complaints and claims.
You can get in touch with Caja Navarra's Customer Service:
- In writing: Using the form which you can print here
- By internet: Filling in the complaints form.
- In person at:
Servicio de Atención al Cliente
Caja Navarra
Avda. Carlos III, nº 8
31002 Pamplona Navarra
If you are not satisfied with the response from these options, then you can contact the Bank of Spain’s Customer Service at:
Banco de España
Servicio de Atención al Cliente
Calle Alcalá, 50
28046 MADRID
This information will be duly updated when the Banking Ombudsman is named.
Caja Navarra puts the Caja Navarra Group’s Customer Protection Regulations with references to the Regulations on financial service transparency and customer protection 
at your disposal.